Customer service and support

Questions don't just come up during business hours.

The team at Sounds Unreal is here to talk to you whenever and in whatever way is convenient to you.

We're available by phone, email, WhatsApp and live-chat. Our phone line is available during business hours, and WhatsApp and email are manned 7 days a week. Yep, 7 days a week.

Most of the time you'll get Kiwi-based support, and other times you'll get friendly help from our Melbourne office.

Questions and personalised advice

No matter where you are on your audio journey, we're happy to have a chat. It could be to understand some functionality better, get a recommendation about the right product for your needs, or to discuss any other question on your mind.

Warranty

Each individual product page will let you know how long the manufacturer's warranty is on that specific model.

After-sales support

Once you've received your order from us, the relationship doesn't stop. We're here to answer your questions and troubleshoot any issues or faults you may have.

Freight and returns

Click here to see the details of our great freight and returns policy.