100 day trial
Want to know something really cool? Every product on Sounds Unreal is entitled to a 100 day trial.
If you get the product home and for some reason want to return it, we'll take it back within 100 days of you receiving it. Even if it's opened and used.
Yep, every product. Yep, 100 days. Yep, even if you've opened it and used it.
Why? Because we've got faith in our products. And if you don't enjoy your purchase as much as we hope you will, there's no reason for you to be stuck with it. At the end of the day, we want you to be satisfied and happy.
Why 100 days? Because we want you to genuinely try our products in the situation you'll be familiar with every day.
If you're not totally happy with your purchase from Sounds Unreal, just contact us and request a return. We'll arrange for a pick-up and return postage at no cost to you.
All you need to do is make sure you keep all of the original packaging the item arrived in, and that the product is in good working order. It doesn't even need to be in brand new condition.
Once we receive it, a full refund will be processed via your original payment method within 3 business days.
Shipping and delivery
Every product on Sounds Unreal is entitled to free, registered shipping across all of NZ.
Delivery time typically ranges from 2-3 business days from the time you place your order for in-stock items.
Most items are available for immediate dispatch, but if your item isn't in stock, check the product page for an estimate of when it will become available in our Auckland warehouse.
Click and Collect
If you'd prefer to pick up your order from a physical store, we've partnered with some great hifi retailers in Auckland, Wellington and Christchurch. Learn more about how our Click and Collect service works.